Churchill Expert can no longer arrange new policies and renewals
We’re still available to answer your questions, make amendments or handle cancellations as normal.
Churchill Expert customers
If you’re an existing Churchill Expert customer there’s no immediate change to the terms and conditions of your NIG policy, so rest assured, your business is still covered.
If you need to make any changes to your policy before your renewal date, please get in touch with us on 0345 835 4289, and we’ll be happy to help you.
When your policy nears its renewal date, we’ll get in touch to confirm that we won’t be able to arrange the renewal of your NIG policy. This communication will also include details of the agreement that NIG has put in place for the arrangement and administration of your policy in the future, if you wish to use this service.
My Account
With My Account it's easy to view your policy documents all in one place and retrieve a saved quote.
Log in with the email address you registered with us when you took out a quote.
Register your claim online
If you've suffered damage to your premises or had a claim made against you, we're here to help.
Our dedicated claim handlers will help to get you back in business.
Complaints
We understand that things don't always go to plan and there may be times when you feel we've let you down. If this happens, please tell us and we'll do our best to make things right as soon as possible.
Customer service |
Call us on 0345 835 4289 | Mon - Fri 9am - 6pm |
Business Emergency Assistance Helpline |
0345 878 5024 | Assistance in the event of an emergency affecting your business. Available 24/7 all year round. |
Claims |
0345 835 4289 |
Mon - Fri 9am - 5pm |
Calls may be monitored and recorded. Call charges will vary.
Write to us
You can send a letter to customer services at this address:
Churchill Expert, Customer Services, UKIBS (BS6), Churchill Court, Westmoreland Road, Bromley, BR1 1DP
You can send a letter to our claims department at this address:
Commercial Claims, PO Box 1151, Bromley, BR1 9WB
Frequently Asked Questions
Churchill Expert closing
In September 2023, it was announced that the insurer, Royal & Sun Alliance Insurance Limited (RSA) was acquiring part of Direct Line Group’s commercial business, including Churchill Expert. RSA has since undertaken a strategic review of Churchill Expert and decided to discontinue the service.
Churchill Expert closing will not affect any ongoing claims, and they will continue to be handled by NIG. If you need to make a claim, you can register it online.
If you have any questions about your insurance policy or need to make any changes before your renewal date, please call us on 0345 835 4289.
Existing customers - managing your policy
If you have any questions you can speak to one of our consultants. Our telephone opening hours are:
Sales & Service lines are open: Monday to Friday.9am to 6pm.We're Closed on Bank Holidays. You can call us on 0345 835 4289
Claims lines are open: Monday to Friday 9am to 6pm. We're closed on Bank Holidays. You can call us on 0345 835 4289
Our customer service team will be happy to help you with your payment. You can call us on 0345 835 4289.
Our opening hours are: Monday to Friday. 9am to 6pm. We're closed on Bank Holidays
To start a new claim online, or for contact details to discuss an existing claim with our team, please click here
To change your payment details, we will need to speak with you. Please call us on 0345 835 4289, Monday to Friday, 9am to 6pm, we're closed on Bank Holidays
You can do this by signing in to your account here or calling us on 0345 835 4289, Monday to Friday, 9am to 6pm, we're closed on Bank Holidays.
Call us on 0345 835 4289 and one of our agents will be happy to help, Monday to Friday, 9am to 6pm, we're closed on Bank Holidays
We're sorry to hear that you're thinking of leaving us. You can cancel your insurance, or discuss your options, by calling us on 0345 835 4289, Monday to Friday, 9am to 6pm, we're closed on Bank Holidays
You can find your excesses, conditions and exclusions in the policy documents we sent you, or click here to sign in to your account and view your policy online. If you have any further questions about your policy or exclusions, please call our customer service team on 0345 835 4289, Monday to Friday, 9am to 6pm, we're closed on Bank Holidays.